Tell us what went wrong
We read every complaint. Tell us what happened and we’ll acknowledge it within 2 working days, then give you a full response within 10 working days.
Tell us what happened
What happens next
You tell us
Use the form, or call or WhatsApp us. Your booking reference helps.
We acknowledge it
Within 2 working days.
We respond in full
Within 10 working days, with what we found and what we're doing about it.
You can also call us on 020 8709 2059, WhatsApp us at 07832 713000, or write to us at the address on our Contact page. We keep a record of every complaint, as our licence requires.
If you’re not happy with our final response, you can contact Transport for London, which licenses us.