Equal opportunities

Our commitment

Easy Ride Mini Cabs is a trading name of Essex Auto Village Ltd. We believe everyone should be treated fairly, with dignity and respect, whether they travel with us, drive for us or work in our office.

We do not accept discrimination, harassment or unfair treatment because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, nationality or ethnic origin, religion or belief, sex or sexual orientation, or any other characteristic protected by law.

For our customers

Every customer gets the same service, wherever they’re going in London and whoever they are.

• Assistance dogs are always welcome, at no extra charge.
• If you use a wheelchair or would like other help, tell us when you book and we’ll tell you what we can arrange. There’s never a charge for telling us about your needs.
• If our website gets in your way, you can always book by phone or WhatsApp. Our Accessibility statement explains more.

For drivers and staff

This statement covers recruitment, training, promotion and the way we work every day. We make decisions on skills, experience and the needs of the job, and we assess everyone fairly and consistently.

Where it’s reasonable, we make adjustments so that people with a disability or specific needs can work with us on equal terms. We expect everyone who works with us to follow this statement, and we treat discrimination and harassment as serious matters.

Raising a concern

If you feel you’ve been treated unfairly by us or by one of our drivers, please tell us. Use our complaints form, call 020 8709 2059 or WhatsApp us at 07832 713000. We handle every concern in confidence, look into it properly and take action to stop it happening again.

We review our practices regularly to find and remove anything that stops people using our service or working with us on equal terms.